Política de reembolso
REFUND POLICY Last updated: September 27, 2026
Standard Returns (Change of Mind)
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return for any reason.
To be eligible for a standard return, your item must:
- Be unused and in the same condition that you received it
- Include original packaging and all accessories
- Be accompanied by proof of purchase
To initiate a return, please contact us at support@nexorasetup.com. Once your request is approved, we will provide instructions for returning the item. Items returned without prior authorization may not be accepted.
For standard returns due to a change of mind, the direct cost of return shipping is the responsibility of the customer. We do not cover return shipping costs for change-of-mind returns.
Damaged, Defective, Incorrect, or Non-Conforming Items
Please inspect your order upon arrival.
If you receive an item that is defective, damaged in transit, incorrect, or otherwise not in conformity with your order, please contact us at support@nexorasetup.com with a description and photos of the issue. We will review your request and provide the remedies available under applicable consumer protection law.
Where a product is covered by the applicable legal guarantee for defects or lack of conformity, the remedies required by law will be provided at no cost to the consumer, including any return shipping costs that may be necessary to exercise those rights.
Your statutory rights under applicable consumer protection law and the legal guarantee of conformity remain fully unaffected by this policy.
Non-Returnable Items
The following items cannot be returned under our standard return policy:
- Personalized or custom-made products
- Gift cards
- Items marked as final sale
- Products that show signs of use or damage caused after delivery
Please note that exclusions under this section do not affect any rights you may have under the applicable legal guarantee for defective or non-conforming goods.
If you are unsure whether your item is eligible for a return, please contact us at support@nexorasetup.com before initiating the process.
Exchanges
We currently do not offer direct exchanges. If you would like a different product, please return the original item (if eligible) and place a new order once your return has been approved.
European Union Right of Withdrawal
If your order is delivered to a country within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, for any reason and without justification, in accordance with applicable EU consumer law.
Our standard 30-day return policy is a commercial extension of this right and does not in any way limit or replace the mandatory rights granted to you under EU law.
To exercise your right of withdrawal, please notify us at support@nexorasetup.com within the applicable period. We will not require prior authorization as a condition for exercising your legal right of withdrawal.
You may handle and inspect the goods to the extent necessary to establish their nature, characteristics, and functioning. You may be held liable for any diminished value of the goods resulting from handling beyond what is necessary for this purpose.
For withdrawals exercised under this legal right, you are responsible for the direct cost of returning the goods, unless NexoraSetup or applicable law provides otherwise.
Legal Guarantee
Consumers are entitled to the rights provided by the applicable legal guarantee for goods that are defective or not in conformity with the contract at the time of delivery, in accordance with the law of their country of residence.
Our 30-day commercial return policy does not limit, replace, or affect any rights you may have under the applicable legal guarantee. In the event of a conflict between this policy and mandatory consumer protection law, the applicable law prevails.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
Commercial returns (30-day policy): If your return is approved, we will issue a refund to your original payment method. We aim to process approved refunds within 10 business days of receiving and inspecting the returned item.
EU Right of Withdrawal: Where you exercise your legal right of withdrawal, we will issue your refund within 14 days of the date on which we are informed of your decision to withdraw. We may withhold the refund until we have received the goods back, or until you have provided proof of return shipment, whichever occurs first. The refund will include the standard outbound delivery costs. Any additional delivery costs arising from your choice of a delivery method more expensive than the standard delivery we offer will not be refunded.
Please note that your bank, credit card provider, or payment processor may require additional time to post the refund to your account.
If more than 15 business days have passed since your commercial refund was approved and you have not received it, please contact us at support@nexorasetup.com.
Contact Information
NexoraSetup Via Bernardo Castagna 12 — 98121 Messina (ME), Italy Email: support@nexorasetup.com
